Effective: 2025-01-01
The following rate sheet outlines all of ShipCalm's pricing for various service levels along with a description of what the service is and when it applies. These fees are subject to change from time to time.
Changes to Fees
As a practice, ShipCalm performs a general rate increase (GRI) on an annual basis to establish base rates. Any discounts that have been negotiated as part of a contracting process are carried over from year to year and simply applied to the new base rates. In special situations, ShipCalm will add or adjust fees mid-year and provide at least a 30-day notice when this happens so long as you are subscribed to our email distribution list. If you're not sure if you are on our current customer email distribution list please email support@shipcalm.com to confirm.
Changes to Fees from 3rd Parties
From time to time our partners change our underlying costs that then need to be passed along to our customers. Examples of these include packaging fees, parcel fees, and other freight charges. While we try to provide as much notice as possible, er are subject to notice timelines from our partners. As such you may not always receive notification from us prior to changes going into effect.
Platform Fees
All accounts at ShipCalm require an active platform fee. This fee is charged as soon as a contract is signed and is in place for the duration of the account being active and/or inventory maintained on site. There is never a reason why the weekly platform fee would not be charged unless an account is fully deactivated and no inventory is stored at any of ShipCalm's facilities. If an account is canceled or paused for any reason it may be subject to a $1,000 re-activation fee.
| Essentials DTC Platform Every account requires at a minimum a base essentials platform of either DTC, B2B or Omni-Channel. In addition, under the essentials plan, there are small add-ons to enable other functionality. This is the fee for only doing DTC Fulfillment. |
$49 Per Week |
| Essentials Wholesale/B2B Platform This is the base essentials package for doing Wholesale/B2B fulfillment only. |
$79 Per Week |
| Essentials Omni-Channel Platform This is the base Essentials package for doing DTC and Wholesale/B2B. By bundling the two together it provides some cost savings. |
$99 Per Week |
|
Essentials Return Platform Add-On |
$49 Per Week |
| Essentials Platform Dropship Add-On Dropship orders are orders that are taken by 3rd party retailers and sent to ShipCalm for fulfillment. A good example of this would be an order placed on Target Marketplace that is routed to ShipCalm for fulfillment. The customer believes that they ordered directly from Target, but in reality it is shipping from the brand itself. This add-on is required for customers doing Dropship order processing. |
$39 Per Week |
| Managed Platform Managed is the first platform fully supported by our ProServ™ team. While Essentials is very much a self-service offering Managed includes everything in our Essentials package plus the add-ons, along with additional features and functionality outlined below. |
$295 Per Week |
| Pro Platform The Pro Platform includes everything from Essentials and Managed and adds to it. See details of additional features below. |
$895 Per Week |
| Legendary Platform The legendary platform is a great option for robust ongoing operations support. It includes everything from Essentials, Managed & Pro and adds to it. See details of additional features below. |
$1,750 Per Week |
Platform Features
| Essentials | Managed | Pro | Legendary | |
| 3PL Features | ||||
| Service Types (B2B vs DTC) |
Type & Add-On Dependent | Any | Any | Any |
| Returns / RMA Processing | With Add-On | Yes | Yes | Yes |
| Drop-Ship Order Processing | With Add-On | Yes | Yes | Yes |
| KOD Bundling | Yes | Yes | Yes | Yes |
| Kitting & Assembly Jobs | No | Yes | Yes | Yes |
| Active Warehouse Locations | 1 Max | 2 Max | Unlimited | Unlimited |
| Software Access | ||||
| MarvinShops™ | Included | Included | Included | Included |
| MarvinDelivers™ | Unlimited Users | Unlimited Users | Unlimited Users | Unlimited Users |
| Infoplus WMS | 2 Users | 5 Users | 5 Users | Unlimited Users |
| ShipStation | 2 Users | 5 Users | 5 Users | Unlimited Users |
| Two Boxes | Included w/Returns | Included | Included | Included |
| Slack | 2 Users | 5 Users | 5 Users | Unlimited Users |
| EDI Connections | 1 Max w/B2B |
3 Max | Unlimited | Unlimited |
| Shopping Cart Order Integration | 3 Max w/DTC |
Unlimited | Unlimited | Unlimited |
| Shopping Cart Inventory Sync | Included w/DTC | Included | Included | Included |
| API Access | None | Included | Included | Included |
| Custom ERP Integration | None | None | None | Included |
| ProServ™ Professional Services |
||||
| Small Parcel Analysis Consultation | None | Annually | Quarterly | Unlimited |
| Inventory Analysis | None | Annually | Quarterly | Unlimited |
| Packing SOP Development | None | Annually | Quarterly | Unlimited |
| Returns SOP Development | None | Annually | Quarterly | Unlimited |
| Demand Planning | None | None | Quarterly | Unlimited |
| Supply Chain Management | None | None | Unlimited | Unlimited |
| Liquidation Strategy & Management | None | None | Unlimited | Unlimited |
| Account Management | ||||
| Dedicated Head of Ops™ (Account Manager) |
Email Only | Recurring Monthly Call | Recurring Weekly Call | Recurring |
| Head of Ops™ Email SLA | 72 Hours | 24 Hours | 24 Hours | 24 Hours |
| Head of Ops™ Phone SLA | 72 Hours | 24 Hours | 24 Hours | 24 Hours |
| Global Support Slack SLA | 1 Hour | 1 Hour | 1 Hour | 1 Hour |
|
Global Support |
4 Hours | 4 Hours | 4 Hours | 4 Hours |
**All Response Time SLAs are based on ShipCalm's Normal Business Hours.
Direct To Consumer (DTC) Fulfillment Fees
Direct To Consumer references any type of order being shipped to a consumer even if that consumer is a business.
| DTC Per Order This is the standard fee charged once for every DTC order that is shipped by ShipCalm. This is charged at the order level not at the package level. |
$2.55 Per Order Shipped |
| DTC Per Dropship Order Dropship orders at ShipCalm receive a higher fulfillment priority than normal DTC orders. This is because dropship orders are typically under a marketplace-specific SLA such as Amazon FBM, Faire, Nordstrom, Target, etc. In addition, these orders often require custom packing slips. Because of these aspects, there is an increased cost associated with these types of orders. This fee is charged instead of the DTC Per Order fee above, not in addition to. |
$3.55 Per Order Shipped |
| DTC Per Item This fee is charged for every individual item quantity that is picked for a DTC order. The only time this is not charged is when the quantity ordered is a multiple of the data stored in ShipCalm's platform for quantity per inner pack or quantity per case. In those instances, the items will be charged at one of the price breaks below so long as that price break is better than the per-item pricing. |
$0.95 Per Item Qty Picked |
| DTC Per Inner Pack This fee is charged for every inner pack that is picked for a DTC order. Inner Packs are calculated using the Quantity Per Inner Pack value stored in ShipCalm's platform for a given item. For example: When an order is placed for 8 units and the Quantity Per Inner Pack is set to 4 for that item, you will be charged 2 Inner Packs instead of 8 Items. |
$2.95 Per Inner Pack Qty Picked |
| DTC Per Case This fee is charged for every case that is picked for a DTC order. Cases are calculated using the Quantity Per Case value stored in ShipCalm's platform for a given item. For example: When an order is placed for 100 units and the Quantity Per Case is set to 25 for that item, you will be charged 4 Cases instead of 100 Items. |
$4.95 Per Case Picked |
| DTC Per Pallet There is no pallet picking price break on DTC orders. All DTC orders are charged at a case level only. |
N/A |
| DTC Oversized Item | $0.10 per lb over 15lbs |
| DTC Oversized Case | $0.10 per lb over 45lbs |
| DTC Outbound Pallet Prep In certain situations where direct-to-consumer orders are of large items that require delivery FTL/LTL or special carrier on a pallet, we assess a special pallet preparation fee which includes all of the additional work that is required to prepare the pallet (BOL, Labeling, Packing Slip) and any supply costs such as pallets or wrap. |
$19.95 |
Wholesale/B2B Fulfillment Fees
Wholesale / B2B references any type of order being shipped in bulk to a retailer, or a 3rd party marketplace fulfillment center like Amazon FBA or Walmart Fulfillment Services.
| Wholesale/B2B Per Single Parcel Order When a Wholesale/B2B order is small and fits in a single outbound container and is similar to a Direct-To-Consumer order then the small parcel per order fee is charged. |
$3.55 Per Order Shipped |
| Wholesale/B2B Per Multi-Parcel Order When a Wholesale/B2B order requires multiple outbound shipment labels either provided by the customer or generated by ShipCalm, the order requires special staging lanes and processing. Because of this, we charge a slightly larger fee on these orders. |
$9.25 Per Order Shipped |
| Wholesale/B2B Per Freight Order Large Wholesale/B2B orders that require freight to be palletized and staged are charged at the highest rate. This cost covers all of the scheduling associated with the freight pickups as well as the prep work and any back-and-forth with our customer or their customer. |
$56.95 Per Order Shipped |
| Wholesale/B2B Per Item This fee is charged for every individual item quantity that is picked for a Wholesale/B2B order. The only time this is not charged is when the quantity ordered is a multiple of the data stored in ShipCalm's platform for quantity per inner pack, quantity per case, or quantity per pallet. In those instances, the items will be charged at one of the price breaks below so long as that price break is better than the per-item pricing. |
$0.95 Per Item Picked |
| Wholesale/B2B Per Inner Pack This fee is charged for every inner pack that is picked for a Wholesale/B2B order. Inner Packs are calculated using the Quantity Per Inner Pack value stored in ShipCalm's platform for a given item. For example: When an order is placed for 8 units and the Quantity Per Inner Pack is set to 4 for that item, you will be charged 2 Inner Packs instead of 8 Items. |
$1.55 Per Inner Pack Picked |
| Wholesale/B2B Per Case This fee is charged for every case that is picked for a Wholesale/B2B order. Cases are calculated using the Quantity Per Case value stored in ShipCalm's platform for a given item. For example: When an order is placed for 100 units and the Quantity Per Case is set to 25 for that item, you will be charged 4 Cases instead of 100 Items. |
$3.65 Per Case Picked |
| Wholesale/B2B Per Pallet This fee is charged for every "Unaltered" single SKU pallet that is picked for a Wholesale/B2B order. Pallets are calculated using the Quantity Per Pallet value stored in ShipCalm's platform for a given item. When an order is placed for an item in a quantity that matches the quantity we received on a single SKU pallet they are considered "unaltered" pallets, and the picking fee for those items is the cheapest possible way to pick inventory we have stored. |
$17.45 Per Pallet Picked |
| Wholesale/B2B Oversized Item |
$0.10 per lb over 15lbs |
| Wholesale/B2B Oversized Case | $0.10 per lb over 45lbs |
| Wholesale/B2B Item Bagging or Labeling Setup In the event that inventory needs to be bagged or labeled we charge an additional setup fee as this activity is very similar to an assembly job requiring setup. |
$39.50 Per Order Requiring Bagging or Labeling |
|
Wholesale/B2B Outbound Item Bagging |
$0.64 Per Item Qty Bagged |
| Wholesale/B2B Outbound Item Labeling Some retailers require special barcords or RFID labels to be applied to inventory before it is shipped. |
$0.29 Per Item Qty Labeled |
|
Wholesale/B2B Outbound Carton Labeling |
$0.29 Per Carton Labeled |
| Wholesale/B2B Outbound Pallet Prep This fee is charged for every pallet on an outbound LTL/FTL shipment. This includes all of the additional work that is required to prepare the pallet (BOL, Labeling, Packing Slip) and any supply costs such as pallets or wrap. |
$16.95 Per Pallet Prepped |
Receiving Fees
Much like outbound orders, ShipCalm understands inbound shipments via an object in our platform called an Advanced Shipment Notification (ASN). For every ASN that ShipCalm receives there is a parent charge for the ASN as well as a charge for the amount of goods being received.
| Receiving Per ASN This fee is charged on most typical LTL/FTL or parcel-based inbound receiving events. |
$39.50 Per ASN Received |
| Receiving Per ASN Special Handling Shipment This increased ASN fee is applied when a customer requests special attention to be called out to an ASN such as photos or other QC checks. In certain situations, ShipCalm may determine that an ASN requires special handling without it being at the request of the customer. The most common examples of this are initial shipments from other 3PLs or any type of customer move where all of the inventory is not in original cases from the manufacturer. This can also be assessed when the Inventory/SKUs that arrive aren't on the ASN or there are poor markings on the inventory that arrives requiring much back and forth with the customer to determine what we're looking at. |
$255.00 Per ASN Received |
| Receiving Per Single SKU Pallet When all of the goods arrive to ShipCalm on single SKU pallets we can quickly receive the goods. This type of inbound shipment is one of the cheapest ways to get inventory into ShipCalm. This is charged in addition to the Per ASN fee. |
$12.45 Per Single SKU Pallet Received |
| Receiving Per Carton If your cartons arrive on a pallet with multiple SKUs, or if your shipment arrives via a parcel carrier like FedEx or UPS and requires ShipCalm to sort/count all of the individual cartons, a receiving per carton fee is applied to each carton received. |
$2.95 Per Carton Received |
| Receiving 20' Floor Loaded Container Flat-Fee If your goods arrive in a 40' floor-loaded container we need to sort and count all of the cartons in that shipment as well as palletize the goods so that they can be stored. We are also typically under a tight timeline with a live unload requirement imposed by the carrier of 2 hours. Regardless of the number of cartons we receive, we charge a single flat fee for these types of inbound events which includes any pallets or other supplies required in the processing of the shipment. |
$495.00 Per 20' Container Received |
| Receiving 40' Floor Loaded Container Flat-Fee Similar to the 20' container above, a 40' container is just a larger receiving activity and has a higher charge associated with the extra volume of work being performed. |
$795.00 Per 40' Container Received |
| Inbound Item Bagging or Labeling Setup In the event that inventory needs to be bagged or labeled we charge an additional setup fee as this activity is very similar to an assembly job requiring setup. |
$39.50 Per ASN Requiring Compliance Rework |
| Inbound Item Bagging Certain goods such as apparel may require being poly-bagged as part of the inbound process to keep the product clean in storage. This can either be at the request of our customers or as part of a ShipCalm-imposed inventory compliance requirements. |
$0.64 Per Item Qty Bagged |
| Inbound Item Labeling All units sent to ShipCalm need to have a scanable barcode on them so that the units can be easily validated as part of our inventory compliance requirements. If ShipCalm needs to label your items when they arrive the following fee will be applied to every individual unit that we label. |
$0.29 Per Item Qty Labeled |
| No ASN Fee When a shipment arrives without an ASN loaded into the ShipCalm Platform it slows down our docks and receiving processes requiring back-and-forth communication with customers. You can learn more about How to Create an ASN in the knowledge base. |
$150 Per Delivery Without ASN |
| No Delivery Appointment Fee We require all deliveries to be scheduled. When a delivery arrives that is not scheduled we charge an additional fee. You can avoid these fees by simply scheduling an appointment or having your trucking company or freight forwarder schedule the appointment with us. You can also avoid the fees by having ShipCalm book and manage all of your inbound and outbound freight. |
$250 Per Delivery Without Appointment |
Returns / RMA Processing
| Per Item Returned | $4.95 Per Item Qty Returned |
Assembly & Kitting Job Fees
When we transform inventory in any way, we use a pre-defined Job Recipe which provides all of the instructions and SOP for running a job. When we run a job it requires us to pick one or more items as input SKUs. Those inputs are then used in the job to create one or more outputs SKUs. An example would be building a coffee sampler kit where the kit includes 3 different bags of coffee (light, medium, dark roasts) and a special box that's designed to hold the bags in a gift-style presentation. That would all be defined in a job recipe and we might be asked to build 500 starter kits. In the example above there would be 4 inputs per build and 1 output per build along with 1 label of the scalable barcode being applied to the finished kit box for every build.
There are multiple ways to create kits and bundles so it's a good idea to review our Custom Assembly, Kitting & Jobs help article.
If you have assembly & kitting set up at ShipCalm you can request a Job Recepie pricing live spreadsheet that will show you each of your job recipes and what the finished cost would be to run an assembly job of each given recipe.
| Per Job Run In the example above a single job run would be created to make 500 starter kits. This fee covers all of the assembly line setup and teardown activity. The more units you process in any one job run, the lower this cost impacts the per output all-in cost. |
$39.50 Per Job Run |
| Per Input Charged for every quantity of items that are picked to be consumed as part of the assembly job run. In the example above it would be 4 inputs per build * 500 builds = 2,000 total inputs charged. |
$0.29 Per Input Qty |
|
Per Output |
$0.64 Per Output Qty |
| Per Label Applied Charged for every label that is applied on each item built. This can include required scalable barcodes but can also include things like suffocation warnings, sold-as-set labels, customer stickers, etc. |
$0.29 Per Label Applied |
| Special Assembly Time/Cost Certain assemblies require more detailed work to be done such as assembling together retail displays or doing complex QA work. When this is part of the job recipe we will assess an additional fee to be applied to every output. |
Custom Quoted Per Output Qty |
|
Special Price (1 input - 1 output - 1 label) |
$0.29 Per Output |
Inventory Management & Storage
To manage inventory effectively ShipCalm performs a number of tasks including cycle counts, forward pick-face assignment with dedicated picking bins, inventory replenishment from pallet storage to forward pick-assignments, and other ongoing inventory management activities. Regardless of where we keep your inventory in our facilities, we charge 2 predictable fees associated with the management and storage of your goods.
| SKU Management This fee covers all of the administrative activities necessary to keep your inventory in good health within our facility. It is only applied to SKUs that we actively have on hand in our warehouses. |
$1.35 Per Week Per SKU |
| Storage Inventory is simply charged on a per cubic foot basis. The cubic feet for an item is based on the Length, Width & Height of the item as defined in ShipCalm's platform. Because some items can be nested or stored more densely when case packed we have the functionality for customers to provide us with a Quantity Per Case along with Case Length, Case Width & Case Height. When those data points are provided we charge the per unit cubic feet as the Case Cubic Feet divided by the Quantity Per Case. |
$0.19 Per Cubic Foot Per Week |
CSaaS™ - Customer Service as a Service
ShipCalm offers an outsourced call center solution to address your end customer needs. The fees below outline how that service is charged on a dynamic usage-based model.
| CSaaS Platform Fee Recurring weekly fee to have an outsourced call center doing phone, email, and chat support. This includes 50 conversation credits and all of the software necessary for ShipCalm to integrate with your support email, social accounts and website. |
$249 Per Week |
| Per Conversation Every support request from a customer is a "Conversation" and is tracked as a ticket in our help desk software. We charge a per conversation fee on all utilization above the base CSaaS platform cost above. |
$2.95 Per Conversation |
Parcel Labels Fees
ShipCalm provides 2 primary ways to purchase parcel labels for your orders. Using automation rules in our platform orders can be mapped to a specific carrier/service or our AI-based live rating algorithm called MarvinShops™. The rate tables below provide our all-in price for individual carrier service levels along with any special assessments that they might impose.
IMPORTANT: Because our rates are based on the underlying fees from our partners these rate tables are subject to change often.
- MarvinShops™ Delivery Days Based Rate Table
- FedEx Service Methods Rate Table
- UPS Service Methods Rate Table
- USPS Service Methods Rate Table
- DHL Express Service Methods Rate Table
- DHL eCommerce Service Methods Rate Table
- OSM Service Methods Rate Table
- Passport Service Methods Rate Table
We highly recommend reading our help article on How to be successful with parcel rate selection at ShipCalm.
ShipCalm is also capable of integrating your negotiated carrier rates on your own carrier account or billing orders to a 3rd party in the event that someone such as a wholesale customer or drop-ship partner have offered to let you ship on their account. When this happens there is a small per order fee that applies and is outlined below.
| Bring Your Own Parcel Carrier Fee This fee is charged on any DTC or Wholesale/B2B orders that are shipped parcel on a non-ShipCalm carrier account of any kind. This fee covers the cost of the label generation, API, and parcel space required in our feeder trucks and staging lanes. This fee is never assessed when using MarvinShops™ or any of ShipCalm's carrier accounts. |
$1 Per Order |
|
Use Provided Labels Fee |
$2.95 Per Order |
All freight booked by ShipCalm is rated on a shipment-by-shipment basis which along with any markup or surcharges will be billed to you. It's important to note that freight rates change on a daily basis and ShipCalm relies on a network of partner carriers and digital freight brokers to obtain competitive rates for our customers.
There are no guarantees that the rate you will be charged will be the lowest possible rate you can find. Due to the nature of freight including regional or specialty carriers, you might be able to book the same shipment for less than ShipCalm billed you for the same shipment.
ShipCalm only provides freight quotes for approval if explicitly requested by our customers.
Similar to parcel shipments when our customers request us to coordinate the booking for freight with a 3rd party or using negotiated carrier rates that the customer provides we charge a small fee to cover key administrative costs.
| Bring Your Own Freight Carrier Fee This fee is charged on any orders that are shipped freight on a non-ShipCalm freight carrier account of any kind. |
$29 Per Order |
Packaging
When specific packaging material, such as boxes or polybags, is provided by ShipCalm for your orders to ship in, we charge a fee for that specific piece of packaging. You can see a complete list of packaging pricing here on our Packaging Pricing & Policies help article.
Inventory Disposal / Disposal Orders Fees
From time to time for expired goods, defects or lack of sales it's critical to dispose of goods. When a disposal order is placed it's charged the same fees as a Wholesale/B2B order for all of the picking activity, along with an additional fee charged for the actual waste hauling.
| Standard Disposal Waste Fee Charged for the cubic foot hauled away from ShipCalm's facility when we dispose of items in bulk |
$1.20 Per Cubic Foot |
| Hazardous Material Disposal Waste Fee If your products cannot be disposed of via standard waste management due to the nature of the item an increased per cubic foot charge may apply. |
Contact for Quote |
Security Deposits
All customers are required to maintain a security deposit with ShipCalm. There are many factors that come into play when defining a security deposit requirement for customers. Please review our Payment Policies, Security Deposits, Credit Terms & Shipping Hold help article for more information on Security Deposits.
Quarterly Minimums
Unless otherwise negotiated in writing with our sales team all customer accounts are subject to a quarterly minimum service fee. We realize that some businesses have large busy months and slow months based on the nature of their business. With this in mind we look at the total volume over a 90-day period to be more customer friendly.
| Quarterly Minimum Fee Assessed on a quarterly calendar basis and charged the month after a calendar quarter ended. The account needs to be active for the entire quarter for this fee to be assessed. All during the quarter, less any prior quarter minimum fees, are used and any shortfall from the quarterly minimum is charged as a Quarterly Minimum Fee. For example, if the account was invoiced $5,200 in a given quarter a minimum fee would be invoiced at a rate of $800. |
$6,000 Per Quarter |